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ICM 6.0 Stuck Agent
I am seeing the same issue in our environment now. Go figure. :) We have an Avaya/ICM 7.1.3 environment and we use Avaya AES for our ASAI and CMS 13 for our agent realtime data feed. It seems like it is only happening on a single agent at a time, but I watch the LAA timer and it just...- sessiona
- Post #6
- Forum: Cisco: Intelligent Contact Management (ICM)
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ICM 6.0 Stuck Agent
I mis-read your first post, sorry. I have seen that happen as well and it ended up being a problem with the Avaya CMS realtime report, but we never found the root cause. You might also verify that you are running version 5.0.5 of the CMS realtime report. As a work around you could switch to...- sessiona
- Post #4
- Forum: Cisco: Intelligent Contact Management (ICM)
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ICM 6.0 Stuck Agent
I would run an rttest expr commands on the SkillGroup.LongestAvailable and see if the values are consistent. I have noticed the same problem in our environment, but we are thinking that it might be an issue with the way that the Avaya is distributing the calls. In other words the longest...- sessiona
- Post #2
- Forum: Cisco: Intelligent Contact Management (ICM)
