Hey Mike,
Its not like BO don't want to support CE9 anylonger. May be u had not got the right guy to help. You can reopen your case & request for reassignment of the case to L2 engineer.
Regarding the problem, could you tell me when exaclty it started. Was there any update in the...
If these users are part of NT/AD/LDAP--go ahead & remove users from your corrosponding group & update the guoup in the authentication tab, in CE10.
If they are inactive users for a long time & are not getting released & are occupying the locences, just add a switch " -defaultSessionTimeout x "...
you can customise the code. There are some settings that you can aldo do in Admin Console. But if you want to change code/words, you will have to customize the CSP/ASP files accordingly
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