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This is the first Nortel product I have had the ...pleasure?... of dealing . Been doing this for about 1.5 years, with no official training. I only deal with symposiums front end, and coordinate with our vendor about the hardware in the back. We do nightly backups, but I am unsure of the...

Well that's a PITA!...Thanks for the response. I sort of knew that would be the answer, but find it hard to believe that Nortel would have such an obvious bug.

Hello, We are currently running SCCS 5. Upgrading to CCM6 in the next 2 weeks. So I am clearing up the system before this, but when I try to delete scripts I get "script deactivation failed because if it currently referenced by an active/delete pending parent script". I removed the scripts...

Hello. I am trying to create a script that will allow the caller to press 1 at any time during the script to access a voice mail option. In the past I have done this at a given time interval using the following code. --------------------------- IF AGE OF CALL >=600 THEN OPEN VOICE SESSION...

Hello I have been working with symposium for almost 1 year now without any official training. Everything I know has been from reading documentation and following the examples of others for scripting. I feel I do a good job as we have grow extremely fast since the vendor first configured our...

Hello. I have posted here a couple times and always found the people that frequent this board to be very helpful. Today I have started using EVENT HANDLERS in my scripting. I can get them to work, but since I am new to Symposium scripting I wanted to confirm that there are no negative effects...

Thanks lretrievers, that is what I suspected But, is there away to track calls abandon after they have been queued. I know most calls are abandon before the call is even queued to a skillset, but once it is can I track how many hang up before a agents answers the call?

Hello I am trying to get the Average Abandon time and Max Abandon time by Skillset using SCCS 5.0. Is this possible using the standard reports? I can find the numbers I am looking for by application, but not by skillset. Any ideas? Thanks

Thank you for your comments and ideas. Sending the call outside of symposium is not a option, I have no where else to send it. Also, the script that plays the messages is not considered an application by symposium since it is not activated directly from the Master script. My original idea was...

Hello. In a script is there a method to not count a call as abandon, in reports, if the customers hangs up in the middle of certain Voice Segments? What’s happening is we have started directing calls to another call centre. So when customers call the old number and select a particular option...