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  1. callreview

    Setup a fax

    Hello, I was wondering if someone could tell me how to setup a incomming call to a fax. I read the manual, but there is only something like a VPN fax connection. Is it possible to help me out or just point me the direction. Thanks in advanced..
  2. callreview

    BSR vs grouptype

    Hello all, First of all excuses for the bad English... I have a question about BSR option (Best service routing). You can enter this value in a VDN. The options are: 1-st found; UCD-LOA; UCD-MIA; EAD-MIA; EAD-LOA; PAD. I have two questions about the BSR. Wat does it exactly do? Ik read the...
  3. callreview

    Extn in Time

    Hello dwalin, Thanks its 100% clear now....
  4. callreview

    Editing CMS reports

    Hello TIA, Maibe the PDF 07-300743-RepDesign will help you out. You can download is from the Avaya website. I point you to this direction because your question is so global. If you run to some problems when you are actually designing, don't hesitate to ask... Greetz
  5. callreview

    Extn in Time

    Hello, I/m running a Agent Group Attendance report and i'm running at some difficulties about the definition. I would like to know what the difference is between ACD time and Extn in Time. The Manuel says: total time that the agents in the group spent talking on inbound extension calls...
  6. callreview

    Priority in the IP office

    Hello all, Is it possible to give some type of priority to a call? I.E. The call "business" has to be offered first and above other calls. This priority must be anaibled n a HUNT.... (Like skill prio's in the vector af a definity system) Or is it possible to set a priority at agent level...

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