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  1. muisopmys

    NACD call routing

    We currently have a single site 4.2 symposium setup. We are moving to a multiple site Contact Center 6 scenerio with multiple PBX's. Each site will have it's own Contact Center 6 server and will be NACD'ed. All sites will be networked via MPLS. Does anyone know if: If a call comes into a...
  2. muisopmys

    DNIS counts?

    Does Symposium tag a DNIS call when it first hits the master_script so that it won't be counted twice? For example: If a call comes in to the master, routes to the call screeners, and then is sent to sales via CDN (back through the master) is the call counted twice DNIS report or is Symposium...

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