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  1. browndm

    SWC RTD Service Level

    Thanks for the reply. The information being compared is the same. Our intervals are set so that the data shown in RTD is interval to date, with our collection being our business day(7to7). There are certain fields that are not populating data in the RTD. For instance: Answered after threshold...
  2. browndm

    SWC RTD Service Level

    When viewing the RTD for a remote location the service level shown is incorrect. I compare this information with Historical Reports to verify. It appears that in the RTD ans aftr threshold and abandoned after threshold aren't pulling in the correct numbers. Any clue on how to fix this or where I...
  3. browndm

    IE 6 and Historical Reporting

    I get an error msg: object doesn't support this porperty or method 'ssConfig.MousePointer'. This only happens when I attempt to view Historical Reporting and the x is where the treemenu should be. Any suggestions?
  4. browndm

    Login/Logout Report Symposium Web Client

    I am trying to see how far back I can get login/logout data. It appears it is only the previous business day, although I can go back for several days on all of my other reports. Any suggestions?

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