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  1. sharon7795

    CMS Custom Reports on call_rec

    Thanks for the information. I have 99999 call records in setup. External call history is turned on and extended. I've tested several skill groups over the past couple of days and even today from CMS instead of supervisor - no data. I'm assuming that the ECH is blocking access to that data...
  2. sharon7795

    CMS Custom Reports on call_rec

    I have copied one report (call records) and modified to get just select fields. Both reports will run and pass all tests BUT no data is displayed. I have specific dates where calls were disconnected by agent. Is there something missing here?
  3. sharon7795

    Firmware Update from S8700 to CLAN

    Thanks for the FAQ and comments. Does the CLAN connected to the CMS need to be taken down or disabled prior to the upload? I'm thinking that the link should be disabled nicely.
  4. sharon7795

    Firmware Update from S8700 to CLAN

    Yes a CLAN in the 8700 connected to CMS.
  5. sharon7795

    Firmware Update from S8700 to CLAN

    I have a CLAN on a CMS which needs a firmware update. Can I load the firmware file to the server and have it update both cards? I am tryng to avoid removing the CLAN card. Thanks in advance for the help.

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