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  1. thall29323

    Looking for per call support/service

    LOL.....I like your analogy. Unfortunately, our system was installed by the local telco, who offer no phone support for the BCM400. Too bad this wasn't realized before the contract was signed by mgt! Ugh But, we did have an authorized Nortel solution provider contact us right after I posted...
  2. thall29323

    Looking for per call support/service

    Hi everyone - We're a two team IT operation charged with now supporting a new BCM400. Company won't contract with Nortel for support, so we're seeking others who offer support on a per incidence basis. There are not many companies outside of the UK that offer this service adv. on the Internet...
  3. thall29323

    BCM400 -Restrict Incoming calls to certain phones

    Hi Hawks - Not sure if I understand your question. All calls come into the AA. All of our phones (60+) use the AA with a CCR tree to direct callers either to specific depts or to a 3 digit extension. If extension dialing is something turned off/on for all or none, then I don't believe this...
  4. thall29323

    BCM400 -Restrict Incoming calls to certain phones

    Ugh..... Yes, it's HR policy that no one receive outside calls unless filtered through a manager first. We have sets in the prod area that employees use for internal comm. Too many depts call the number so keeping it a secret is not an option. Of course, rendering the phone inoperable is really...
  5. thall29323

    BCM400 -Restrict Incoming calls to certain phones

    Our system uses auto-attendant. After 2 rings, the attendant picks up and directs caller either to a dept. or an extension can be called. This is where someone outside the company can call a production area phone and we need to prevent it. Does this help?
  6. thall29323

    BCM400 -Restrict Incoming calls to certain phones

    Next issue with the Nortel newbies: We need to prevent incoming calls to certain phones in the production area, but don't know where to look within the BCM400 documentation to do this. Anyone have any ideas or need more info?
  7. thall29323

    BCM400 3.7 Caller ID

    Magna - That worked! Thank you!!!! We noticed that either the name or the number, but not both displays. Do you know if the system can display both?
  8. thall29323

    BCM400 3.7 Caller ID

    Hello everyone - I work in a 2 person IT shop where we just had a BCM400 running 3.7 installed. We just came off of an old Merlin system, so we no next to nothing about the BCM. But, we've got to learn fast! Right now, we are trying to get caller ID to display on our T7316E sets. We have 10...
  9. thall29323

    Export Report to Excel ???

    Hello - While searching for my own answers, I ran across numerous posting concerning this behaviour in XL. Seems the export report function uses the report name to name the worksheet too. Try changing the report name to TEST, then do the export. Let me know what that does.
  10. thall29323

    Create Multiple RTF Reports using strFilter

    Hello to all - I have a sales report that uses a strFilter (SalesRep ID) to produce individual reports in PDF. I need to change this to produce RTF reports and save the file using the strFilter as part of the name. My problem is, the openReport does not allow to save as file and the OutputTo...
  11. thall29323

    Split Report into Multiple based on Groupings

    That did it !!!! Yea!!! Thank you Remou! You have a star coming your way!
  12. thall29323

    Split Report into Multiple based on Groupings

    I have the reference to the DAO 3.51 objects. What I don't know is whether there are others I need also.
  13. thall29323

    Split Report into Multiple based on Groupings

    Ok.....I'm working through this. However I get a compile error: "Method or data member not found." The rs.EOF is highlighted. Am I missing a reference to a particular library? Here's my code: Function PrintDetailReports() On Error GoTo PrintDetailReports_Err Dim rs As DAO.Database Set rs =...
  14. thall29323

    Split Report into Multiple based on Groupings

    That's what I was hoping for, but I don't know how to code it. The query contains the rep IDs. I want a new report each time the rep ID changes. Right now, it breaks on this and creats a new page in a single report. Can I use the Where argument in this scenario?
  15. thall29323

    Split Report into Multiple based on Groupings

    VBA nearly newbie here trying to programmatically create separate reports from one report. Current situation: I have a sales report whose data is grouped by rep. The report uses a query for its records. Needed: To separate the report so that each reps report is printed separately. I know I...

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