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No left them on in case it didn't work. It seems to be OK with them having both Auo-In and Manual-In. I will try removing Auto In and see if that works.

Thanks for the reply. Call Centre Administrattion has 93 CWCs defined and also in the dictionary. Call Work Codes field in system-parameters customer options is set to 'y' Problem is, when they press the 'work-code' button it is supposed to put a prompt on the screen whether in the call or...

no one?

I am trying to set up After Call Work codes for our Sales Team. I have read through loads of instructions on setting them up and I thought I had done every thing required (as confirmed by a guy at another company who did the same thing) This is what I have done. Call Work Codes; Defined in CMS...

Figured out the VRT stuff. Even better for what I wanted. Cheers guys.

thanks guys. Now I will just look up what a VRT is and have a go at it. ;-)

Thanks alot. I will give this a go.

I have been asked to set up a call flow that asks for a password (4 digit pin) and pass the calls through if it is correct, or play a message if they dont have one or it is incorrect. So if 1234 is entered as the correct pin code after the promt, the call continues to the call group, if not the...