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Using a different modem solved the problem. I used the one in my older laptop and it worked perfectly. Thanks for all your help.

I have the modem connected to port 17 using a two-wire phone cable. I can intercom dial ext 76 on both a 18D phone and the modem answers after 3 rings, can also hear the modem dialing and Remote Access answering from the modem speaker itself. The system is fresh from a all-clear erase system...

I did a more thorough search on this site and I see that I'm far from alone in this problem. I'm going to try some of the ideas listed in other posts and report back if I'm successful. I've alreay tried removing all other cards and the VM card...still no luck.

Yes, it is an internal modem in a Dell Latitude, XP pro OS. That sounds strange, but nowadays I believe anything!

OK, so I'm stuck. I'm reinstalling a Partner R6 system that was moved from another office. It sat in storage for about 6 months, so I hung it on the wall, replaced the batteries, did a system reset and am now ready to start configuring. BUT I can't seem to get in logged in via the ext. 76...