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Cheers Mo, I will get onto it and get back to you. Thanks

Mo, At present this data is produced via a standard Symposium report (which is Crystal based). This is generally sufficent for our needs but on occasions like this I will write the report in Crystal using the Symposium database (telephony data). The fields described above are pre-written so I...

Ok here goes ABN ABN Total ABN MAX 09:00:00 4 00:00:60 00:00:30 09:15:00 10 00:02:30 00:00 45 09:30:00 1 00:00:10 00:00:10 Basically the report uses 15 min time intervals to report on and obviosuly keeps a running total of Total...

Thanks for the reply Mo, Sound a bit thick here, but how do I attach a sample Crystal report to show you how the data is being present?

Can anyone help? I use Crystal 9 to create reports from a Nortel Symposium telephony system. I am attempting to ascertain the number of calls (by DNIS) that abandoned (easy bit) and the actual time elapsed per call before the Customer abandoned. Using Application reports I can group by Calls...