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Are you deploying as SIP or H.323? We had several issues when deploying as H.323. We had to let the phone boot then after it was logged in attach the JEM. The ones that were having the issue we had to get a higher firmware release for it to resolve. Several SOL on the Avaya site about it.

Having some issues, R10.2 SBC, SMGR, ASM and CM. Added a new SIP trunk on the A2/B2 side. Cloned everything from the A1/B1 side as we have a working trunk and remote workers using it. Verified with our network team that the new IP's are allowed through the firewall. I see a 500 server internal...

Do you have an installer in Orlando Florida? I want to hand this off as I have two large systems here in the US and overseas I maintain. Word of mouth is always better than online reviews. Thank you

Does anyone have a recommendation for small business phone system installers in the Orlando Florida area? I work on large scale and had someone ask me if I knew of any companies or had a preference. They have five employees that are in and out of the office so main number would route in to an AA...

No you add the management IP as a session manager and the SM100 IP in the security module below it. That is what pushes out to it. You also have to add it as a sip entity.

Is this TLS or UDP. I have found you can determine if it is a cert issue by flipping this to a UDP and see if the links come up. If they do then you know you are missing one.

What does the DRS look like from SMGR. Did you run an initDRS from the ASM to see if it is completing? Any errors? Are you using any 3rd party certs? And the last is the network blocking anything? Not sure if these are in the same room or not.

Is anyone doing this that can point me in the right direction? We have Workplace up and running with our AADS services 10.2. We have the Avaya Call snapin for teams. I can't seem to find any solid docs on how to get these two to play nice. When I open the Avaya call it asks me to login so at...

Does anyone know how to or has this working? I can't seem to find any documentation that walks you through the steps on how to manage Officelinx through SMGR. Thank you,

wallot, Walk me through a couple of things. When you loaded the firmware did you do it on both boot banks or just one. Did you CLI into the G450 and copy the serial number from it to add to CM? NVRAM clears everything.

kevinsl, Couple of things...SET FBONCASCREEN 1 may be part of the issue on the 46xxsettings file. The other is, if the phone is H.323 then the main screen will always want to show call appearances or bridged call appearances. That is why we set secretary phones main screen to FULL (SET...

dianvaguar, You are probably not going to want to hear this but in the long run it will make your life and troubleshooting issue much easier. We have two core switches. One in the States and one off shore and we don't use codes so to speak. We went to a 5 digit dial plan. Considering you have...

Thanks mattKnight, I found that the current release of BSM software is adding BSM to the end of all the hosts and SMGR won't except it. I tried to edit them but it still isn't syncing. I have Avaya looking at it now and they don't know why this is happening. Seems to be a bug.

afb1, Installing media gateways is not difficult but you do have to gather all the information from your customer and IT. Is this a G450? Do they have a current core server or set of core servers this will hang off of? Is this a remote site that would need to be survivable if it loses connection...

No. I was trying to get this thing to first link up with my SMGR but found that the host names are not matching up which won't allow the SMGR to push down the SM100. When I run the cat /etc/hosts in the SMGR and the BSM they don't match. I noticed after deploying it that every host name in the...

Hello to all, Working on a survivable project and had something come up. This is ASP running on an 8300E with R10. Deployed a BSM using SDM client. Added the SIP entity in SMGR but the DRS isn't coming up and neither is the SM100 IP. Did an initTM -f verified the enrollment password but the DRS...

Sean655, FTP and SFTP does not work. WinSCP doesn't work. Trying it the old way using command line doesn't work. It seems to be the GW denying the connection. WinSCP kicks an error stating connection refused. We have a lot of announcements and why we are setting up ACM so we can manage but also...

SoftwareRT, No this is still not resolved. We have moved to R10 and still no joy. WinSCP doesn't work either and have sent that to Avaya as well. Support really is terrible with Avaya at this time as you can see this is September and they are just now sending to Tier 4 to review. We had to port...

Sean655, Thank you. I am going to keep beating them up until they fix it, or move to 10 and see if it is resolved. What's crazy is I even tried the old way it it fails. See if this works on one of yours if you have a moment. 1. Access into the sat interface of the CM. 2. Locate VAL positions...

Hello to all, We are experiencing two issues that seem to lead to the same thing. We are currently on 8.1.3 CM and G450's are on firmware 41.36.0.31. I have tried through ASA and it produces an error could not create user name and password on file system. We are getting a similar error trying to...