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I have an SRG that has 12 2004 IP phones on it. One phone works. The others are in local mode. When you look at them through Element Manager it says "Access code lenght must be greater than 0 for UDP dialing plan". Any idea where to look or what's causing this? Thanks.

You may also want to make sure the timing is in sync between the BCM50 and the signalling server.

I recently put some patches on a BCM 400 rel. 3.6, and now the system is running dog slow and the patches are not showing up in the inventory. Why is this?

What are they wanting to do? VOIP lines to where? What's at the other end?

I have the problem when doing a remote login on a BCM 3.6: I can log in remotely but when clicking in "Telephony Services" getting "Telephony Programming is not available. A connection to the MSC card has not been established. Please try again later". What does this mean and how do I fix it?

is the speaker phone function on a Nortel i2002 phone full duplex?

I have an old Nortel Enterprise Edge that once or twice a week will exibit problems like voicemail failure, or all but 1 phone will stop ringing. Once the system is restarted, it will work fine for a while. Could it be the mother board?

okay, I will. What should I look for?

I have a BCM that when one particular extension is in DND and a call comes into the operator, the operator transfers the call to the extension in DND. It then rings back to the operator after about two rings. The target for RNA and Busy are both set to go to voice mail. What else can I check...

I have a problem with a BCM 400 3.6 and caller ID. Under =>Line Access=>Line Assignment, the sets target line is set to 2 appearance, ring only. Caller ID set is set to "yes". Under "Telco Features" the "First Display" is set to "Name" and Auto Caller ID to "yes". My problem is this; When...

I have a BCM 400 where one of the phones message waiting indicator light doesn't turn on when someone leaves a message. The only way he ever sees it is if the user goes into the CallPilot desktop messenger and listens to the message on his PC. They do have the option to pull a caller out of...

Can anyone find me a part number for a 540 megabyte hard drive for a Nortel NAM 4.0? I need to get a hold of one pretty quickly.

Sounds good. But now there's a keycode to purchase?

I need to do a software upgrade on a NAM and I can't find Nortel's "Norstar Voicemail Upgrade Guide". They had me burn an ISO image of the software to a CD and make a NAM boot disk. But what's the proceedure to do the upgrade? The install guide I have for the NAM doesn't show it as having a...

Okay, I have customer who wants a BCM installed as a survivable remote gateway. I'm having trouble determining if the SRG can work on a DHCP network. Does there have to be a DHCP server? Or does the SRG have to have an IP address and it's just the IP phones on it that can register via DHCP...

okay that's cool, but according to the SRG guide, I should at least do the module dip switches first. I'm a bit confused.

When configuring a BCM 200 as an SRG, do I need to bother with configuring the IP sets BEFORE installing the SRG key codes? Or do I simply set the DIP switches on my modules, fire it up, then load the key codes and do all my configuring after that?

Where in the BCM or it's call pilot can I see how many actual voice mail ports there are? Site has a BCM 3.6

do the ports on a Norstar that are attaced to a NAM appear as PCID under "Maintenance --> Port/DN"?