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  1. buffaloIT

    Help with authorization code

    I'm using an authorization code to restrict agents for manually dialing their phone. When they fail to enter the auth code the phone goes right back to a dial tone. My questions is does anyone know if I can change the phone from going back to a dial tone after no auth code is entered to an...
  2. buffaloIT

    Increasing the size of the ARS Table

    I'm using the ARS table to deny outbound calls so I'll have to put the whole number in. Any suggestions and thank you for the response.
  3. buffaloIT

    Increasing the size of the ARS Table

    Does anyone know if it's possible to increase the size of the ARS table??? We've started entering nubers in on a daily basis and are at 87% and running out of room quickly. Thank you
  4. buffaloIT

    cannot see caller ID from DS1 to IVR just ######

    We've installed an IVR and have had no luck in seeing the caller ID on the IVR, all we are getting are #######. Is there a setting on the DS1 board or on the stations that we're missing or is it something on the IVR?

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