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  1. axspect

    Available integration for an outside IVR

    Your world shouldn't have to change that much. All you are adding is speech recognition to your existing IVR capability. The data passed back to the Aspect for a screen pop will be the same, so just get a good developer and don't let him/her take too many shortcuts. Can VOIP also help in...
  2. axspect

    3190 User Manual?

    Check your e-mail. But also go ahead and buy those maintenance contracts. Maybe it will save a few Aspect jobs.
  3. axspect

    TIe between Aspect and Nortel

    I wrote the following for my fellow PMs a few years ago. Both systems have changed a little, but look at the differences in the configs. You can't change the Aspect but a minor change in the Nortel might work. Nortel PBX TIE Line Configuration for Aspect By Scott Blalock, Sr Project Manager...

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