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Call Monitoring Software
Hi Mallana, Our Call Center is about 250 agents strong. We are considering VOIP for the very near future. We looked into Witness (too expensive) and Remote Agent Observe (does not meet our requirements). I don't know anything about Nice, but Dancing Dave says that it too is quite...- stalkerp
- Post #6
- Forum: Nortel: Symposium call center solutions
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Call Monitoring Software
Hi there, I am looking for options to some call monitoring software that we are currently using. The software that we are using is named "Call Coaching". Any suggestions would be appreciated. Thanks!- stalkerp
- Thread
- Replies: 9
- Forum: Nortel: Symposium call center solutions
