I think the programming is about the same between an 11c and 61 c.. What I do is set the FDN to the internal extension of our voicemail system.. The analog set will ring a few times and then the call goes to voicemail. You can also hunt to the same extension also.. Make sure FNA and HTA are...
Thanks to both for the tips.. I have swapped out her digital set and if the issue happens again I will move her to a different tn...and perform a sobriety test.
D. Flowers
Ruud Lighting Inc.
Racine, WI
Thank you lretrievers for responding to my question.. I did check my users CLS and AAA is currently denied. Here is a list of the class of services currently configured:
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD...
I was wondering if anyone out there has seen this. One of my agents is telling me that when she is on a skillset call and she receives a call via her DN extension she loses her skillset call and the DN call is auto-answered. None of my other agents have complained of this problem. We...
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