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  1. ccads

    Transfer to voicemail greeting playback happens too quickly

    Thanks for the input. I will check out soft keys. being a rookie at this stuf it's easy to overlook th eobvious.
  2. ccads

    Transfer to voicemail greeting playback happens too quickly

    Can somebody tell me if there is a way to have unity pause before playing a voicemail greeting after transferring a call directly to voicemail? When we hit *XXXX and transfer a call to voicemail, unity begins playing the greeting immediately, and by the time the call is transferred, they often...
  3. ccads

    CTI Route Points Not Registering

    I found the problem. When I rebuilt the TransferToVM rule, I used #'s in the patterns, not X's - doh! Changed the #'s to X's and it works like a charm.
  4. ccads

    CTI Route Points Not Registering

    Thanks for the reply. I am a bit green with this application and do not understand what you are asking. If you tell me what to look for, I can try to check on the answer to your question. I followed the document creating a voicemail profile, then a CTI route point and recall it working at one...
  5. ccads

    CTI Route Points Not Registering

    I am using CM 4.1.3 SR1 and followed the TransferToVM example which enabled us to send a call direct to voicemail. It worked for the weekend, and then suddenly wasn't registered. Nothing I have tried has yielded any luck getting the CTI Route Point to register - status not found. Deleting...

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