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  1. Mattan

    DN in phoneset display

    Hi, We have a menu were the customer enter their zip-code and we direct them to the right skillset depending on which zip-code their entered. The zip-code is stored in a DN variable. Is there anyway to see the zip-code in the phoneset display so that the agent doesn't have to ask for it? We use...
  2. Mattan

    Collect Customer phonenumber

    Thanks! Ya'll been very helpfull!! But I heard that you can only record 10 minutes in MMail, if it's so someone has to check the recordings every 10 minutes or so. And were do I find the database integration wizard? We run Symposium 4.2, is the database integration wizard in that version or is...
  3. Mattan

    Collect Customer phonenumber

    Hi mikeyb123, Thanks! Do you write the SQL statement in the script after you collected the digits? Br Martin
  4. Mattan

    Collect Customer phonenumber

    Hi, At our sales department we would like to give the customer an option to enter their phonenumber with their telephone if the que is too long. Then the salesdep calls the customer within an hour or so. We want the customers phonenumber to be stored in a database. Is it possible to do this...
  5. Mattan

    Linking SkillsetStat table with ApplicationStat table

    Hi, I'm trying to link the SkillsetStat table with ApplicationStat table in a custom Crystal report. And why I want that is because I want see how many calls that are answered after a period of time on a skillset using ansDelay from the Application table. I have no trouble linking the two...

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