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  1. jazzy157

    Skillset calls don't add up

    Thanks. That report does show them on the app level. I did find out where the discrepency in my report. We use a call presentation that allows the call to ring at the agent's phone. If the call is presented to the agt and the caller hangs up while it is ringing at the agt's phone, the call...
  2. jazzy157

    Skillset calls don't add up

    I have a skillset where calls offered, calls answered and Skillset calls abandoned don't add up on the Skillset crosstab report. I know there can be discprencies between intervals but not in this case. For the entire day, there is a discrepency. The app and cdn reports don't show any routed...
  3. jazzy157

    IP Agent and Citrix

    Anyone using IP Agent in a Citrix environment? We are on Citrix Feature Rel 2, sp 3 and want to use IP Agent. Any problems, gotchas?
  4. jazzy157

    QSIG between Nortel and Avaya

    We have an 81c with Suc3.0 that is connected to an Avaya G3si via an ISDN private line. We would like to have calling name and extension pass thru to each PBX. I understand Qsig needs to be configured. Anyone have info on how to set this up for Nortel and/or Avaya? Thanks!

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