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Good FTP setup guide here from Chronicall: https://ximacare.ximasoftware.com/hc/en-us/articles/360018466772-How-do-I-configure-the-FTP-built-into-VMPRO-for-Chronicall-Linux-to-Windows Sounds like a key issue.

"The wide RTP range is for the ingress by the provider through the firewall" No, the ports the provider uses is for the EGRESS through the firewall. Inbound (Ingress) ports are the ones the IP Office uses (40675-50754 UDP). Simple mistake but can have significant impact if the provider ports...

The title says "Distributed VM Pro". In which case additional equipment is indeed required. Centralized or Distributed VM Pro is quite complicated when you go into all the possible configurations it can have. The OP might be better off getting an BP involved. If they are asking such basic...

There is a big difference between Centralized and Distributed VM Pro Servers. See attached document, Chapter 48 on Page356 for details on how the various scenarios work.

There is a known issue with MM when upgrading to R12:

Could this PSN have anything to do with it?

Could it be this? 17.6 Auto Lock Rather than logging out, you can lock your phone. You can either lock your phone manually using the steps below, or have it automatically locked after a period of phone inactivity. When your phone is locked: · It can only be used to make internal and...

I just changed the tek-tips link I use to show my watched forums page: https://www.tek-tips.com/watched/forums

, (comma) = 1second pause

Short codes won't work! When you dial a number, the system checks in order: Extensions Groups User short codes System Short codes If it finds a match at any point, it will route. If no match is found, it follows the default system short code "?" if that's not there, the call fails.

And another to watch out for, is to remember to put the Microsoft CA certificate on the SBCE. Also make sure it's the new "DigiCert Global Root G2" one, not the old "Baltimore Cyber Trust Root" one. I think older versions of the Avaya docs don't mention the newer certificate. “Some humans would...

Another one to watch out for is to make sure the B1 interface has a DNS server it can reach to resolve the Microsoft URL's. Got me a few times that one, especially if you are using an external server like 8.8.8.8 and the firewall blocks it! I always check using the diagnostics page to make...

If the Teams end of the connection is not up then you will get the "attempt to connect to non-ms teams device through trunk configured as MS teams line" alarm. Once the Teams connection is up and working it should clear the alarm. Check in "STATUS/SERVER STATUS" to see if they are UP...

We are a BP and got ours through our Distributor, we have IPOSS so no cost involved. You will need a copy of your config and upgrade XML to order it. “Some humans would do anything to see if it was possible to do it. If you put a large switch in some cave somewhere, with a sign on it saying...

Why not use a time profile on the incoming call route and set a button on the phone (Time Profile) that will latch the time profile active/inactive as required? “Some humans would do anything to see if it was possible to do it. If you put a large switch in some cave somewhere, with a sign on...

Socket = English for "Jack" “Some humans would do anything to see if it was possible to do it. If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH'. The paint wouldn't even have time to dry.” Terry Pratchet

We have found if a certificate expires before you update it, the phones will not pick it up, they error out on the old expired certificate and will need defaulting to clear it out. Once they have the old cert cleared out they will pick up the new one. This also applies if one of the trusted...

Clear the phone (default to factory), when it boots up and asks to use enrolment select no.

Check a know good certificate and look under Details/Subject Alternate Name, you should see the FQDN and the domain entries at least: Then compare it to the one that doesn't work. “Some humans would do anything to see if it was possible to do it. If you put a large switch in some cave...

If you are only getting the FQDN then you need to change the certificate to a multi SAN so you can also have the domain too. From experience everything will seem OK, files download using HTTPS and the Workplace client will work too, but the J100 phones need that multi-SAN cert to connect using...