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  1. Ekster

    IP500 Digital Station 30 Modules Not Detected – No Bootloader via RS232 – Post Power Surge

    Power supply issue? Try a working module's power supply in a non-working module and see if it's detected.
  2. Ekster

    IP Office Authorization Codes use

    Use a complex digit short code as the "auth code"? 76843N - Dial -N- International ARS 74734N - Dial -N- National ARS
  3. Ekster

    Azure 1st time

    This should all be planned out ahead of the installation, I personally, would only use static IP addresses and have the Server Edition sat behind a firewall. You need to talk to the customer IT provider.
  4. Ekster

    Azure 1st time

    Here you go.
  5. Ekster

    Voicemail pro saying out of space

    Maybe you are recording 3 messages for each one left, like you posts :sneaky:
  6. Ekster

    Azure 1st time

    Follow the guide where it goes into setting the IP address for the Server from the console Chapter 13: Initial Server Configuration -Setting the virtual machine's IP address Once you have a reachable IP address you should be good to go.
  7. Ekster

    Essential voicemail - greeting upload

    Use LVM greeting utility to convert WAV file to c11 with the following settings: Input file: the WAV file name (8KHz, 16 Bit, Mono) Output file: username.c11 – this is the Avaya username for the extension needing the greeting Output file type: Greeting User Extension: The Avaya username for the...
  8. Ekster

    911 dialing help- IP office 500 v2 ver 11.0

    In The UK, caller ID for emergency service calls is passed in the PAID Header. Could that be the case here?
  9. Ekster

    Twinning in Avaya IP Office

    Use the internal twinning not the mobile twinning if it's just to another internal extension
  10. Ekster

    IPO 500 R10 voice mail problem

    Not supported on R10
  11. Ekster

    Uploading professionally recorded prompts to embedded voicemail 500v2 for auto attendant

    Adding a Pre-Recorded WAV file to embedded voicemail 1. First things first –your WAV file needs to be PCM, uncompressed,8K,16-bit audio. 2. Now, use the LVM Greeting utility found in the manager application under the Advanced section. Specify Input file, Output file and Recordings Name. If you...
  12. Ekster

    VCM DSP packet routing errors, invalid IP address

    Any help?
  13. Ekster

    VM PRO on IPO500 9.0.12 does not route calls to menu selection

    When ever using dial by extension I always say "if you know the extension number dial * followed by the extension number" I then route *??? To a menu with 1??, 2?? & 3?? That transfers to the extensions. This allows all the other options 1-9 , 0 & # to be available for the main menu.
  14. Ekster

    IP Office user portal "Embedded File Server File Does Not Exist"

    Does this help? "https://support.avaya.com/ext/index?page=content&id=SOLN364213&viewlocale=en_US"
  15. Ekster

    Remote Access Issue - R9.0 and Up - Failed to Communicate

    For remote access of the IPO, you need these ports 22 80 411 443 7070 7071 7443 7444 8443 9443 50790 - 50814 ICMP to Avaya system needs to be allowed too
  16. Ekster

    IP Office : No Audio with Avaya Communicator Softphone using VPN client connection

    Also see if the VPN firewalls have SIP ALG/Transformations enabled, that can screw up the media too. Otherwise, as MrFooF say's, you need to do some network diagnostics. One other thing, the IPO at that version supports turning off direct media for Workplace, don't know if it works for...
  17. Ekster

    Avaya IP Phone 9620 H323 Firmware

    9600 Series IP Deskphone H.323 Software Release 3.2.8
  18. Ekster

    control unit with IPO SE license issue

    What Version Of IPO? There were some 11.1 versions that didn't like strange symbols in the password. Are you using any of these symbols in the password: $ & ( ) If so, try setting a basic alphanumeric password without special characters and see if that works.
  19. Ekster

    No Audio on Calls going pointed straight to user in incoming call route

    Have you enabled RTP keep-alives in the VoIP tab of the NIC the SIP trunk is on? That can sometimes help with calls transferring with no audio.
  20. Ekster

    Boosting an Avaya IP office Expansion Module DS Signal

    This is not an Ethernet connection! It is a proprietary connection that happens to use a screened CAT5 patch cable of no longer than 2M. Many people have already tried unsuccessfully to extend this.

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