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Any help?

When ever using dial by extension I always say "if you know the extension number dial * followed by the extension number" I then route *??? To a menu with 1??, 2?? & 3?? That transfers to the extensions. This allows all the other options 1-9 , 0 & # to be available for the main menu.

Does this help? "https://support.avaya.com/ext/index?page=content&id=SOLN364213&viewlocale=en_US"

For remote access of the IPO, you need these ports 22 80 411 443 7070 7071 7443 7444 8443 9443 50790 - 50814 ICMP to Avaya system needs to be allowed too

Also see if the VPN firewalls have SIP ALG/Transformations enabled, that can screw up the media too. Otherwise, as MrFooF say's, you need to do some network diagnostics. One other thing, the IPO at that version supports turning off direct media for Workplace, don't know if it works for...

9600 Series IP Deskphone H.323 Software Release 3.2.8

What Version Of IPO? There were some 11.1 versions that didn't like strange symbols in the password. Are you using any of these symbols in the password: $ & ( ) If so, try setting a basic alphanumeric password without special characters and see if that works.

Have you enabled RTP keep-alives in the VoIP tab of the NIC the SIP trunk is on? That can sometimes help with calls transferring with no audio.

This is not an Ethernet connection! It is a proprietary connection that happens to use a screened CAT5 patch cable of no longer than 2M. Many people have already tried unsuccessfully to extend this.

If you want to use the Mobile Workplace client, you need Power User

My installation guide from the R12 document pack says to use a generation 1 VM. Page 52

4 years aga there was no 46xxspecials.txt support so you had to create a manual 46xxsettings.txt. "The 46xxspecials.txt file is supported for the Avaya Workplace Client for IP Office R11.1.2.4 and higher." Now you should use the 46xxspecials.txt, this leaves the 46xxsettings.txt...

Instead of demanding someone download and share it for you, why not go back to the vendor and get the file from them or the sold to number?

First up, do you have only 2 appearance buttons set up for the user, and "reserve last CA" ticked in telephony/multi line options/? Also, are the users logged into both the desk phones and Workplace at the same time? If so, they will not get busy when putting a call on hold in Workplace. The...

I'm not aware of any setting that would control this behaviour, not even in the extended advanced settings (shift click) or the "toggle features" within that menu. I would raise an SR with Avaya support and get Xima to look into it for you.

Try this one

Does http://acr_ip_address:9080/web/login work?

It can be downloaded from the Avaya support site, you need the Admin CD zip file that matches the version of IP Office you are running

The number you are assigning to the group conflicts with the analogue extension, use a different number. Don't worry about the duplicate extension warning, that is because you can have the same extension more than once in groups other than "Collective" so it will remove them when you change the...

You have a 2 port analogue extension card, you won't be able to "add" another port as it's a physical limitation. Add another analogue card or swap out the 2 port card for an 8 port card.