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  1. rajhtw

    contact server 5.2 eflow question.

    very intresting. i had never tried dynamic DNIS or rolling method. if i am not reading it wrong..the two methods you had mentioned actually requires the call to be delivered to call center B before we can make any decision. we are trying to reduce the number of calls going to third party call...
  2. rajhtw

    contact server 5.2 eflow question.

    hello all, this is my first post, i will try my best to be very clear. we are looking to impliment a call routing based on agent availablity between 2 different call centers and and their respective agent group. these 2 call centers are not connected in anyway except tie lines. NIQ is not an...

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