very intresting. i had never tried dynamic DNIS or rolling method.
if i am not reading it wrong..the two methods you had mentioned actually requires the call to be delivered to call center B before we can make any decision. we are trying to reduce the number of calls going to third party call...
hello all,
this is my first post, i will try my best to be very clear.
we are looking to impliment a call routing based on agent availablity between 2 different call centers and and their respective agent group. these 2 call centers are not connected in anyway except tie lines. NIQ is not an...
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