I am preping to deploy CentreVu IP agent in a call center running on a Genesys CTI platform. We will probably be using the TELECOMMUTER configuration as well. Not having any experience with remote agents in a CTI environment, unsure as to the best way to configure the agents to be monitored...
I am implementing a CTI solution in a call center that using a Meridian PBX 61C. We are using a softphone on the agents deck and CTI calls are being routed to Key 2 (DID line) instead of the ACD line (In-calls) due to a limitation in routing to a PID in the Genesys Software. Any way this is my...
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