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Avayas IP Agent
I am preping to deploy CentreVu IP agent in a call center running on a Genesys CTI platform. We will probably be using the TELECOMMUTER configuration as well. Not having any experience with remote agents in a CTI environment, unsure as to the best way to configure the agents to be monitored...- spudsmac123
- Post #6
- Forum: Avaya: CM/Aura (Definity)
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audable ringing to Key2
I am implementing a CTI solution in a call center that using a Meridian PBX 61C. We are using a softphone on the agents deck and CTI calls are being routed to Key 2 (DID line) instead of the ACD line (In-calls) due to a limitation in routing to a PID in the Genesys Software. Any way this is my...- spudsmac123
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- Replies: 1
- Forum: Nortel: CS1000 (Meridian) systems
