I've looked into GRTD, but I need to do some very customized interfaces using real-time data which GRTD cannot satisfy.
I pretty much require read access to the views/tables that GRTD and Call Center Real Time Reports and Displays use. From what I can tell, I need to become a Nortel Open...
Basically, I need to make a custom realtime report that refreshs to show live data.
If I had the connection info and the view that the real time agent report uses, I'd be golden.
Can anyone help me obtain this info?
Thanks,
Brian Pressman
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