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Thanks. I didn't have "Return to AA" turned on. That seems to accomplish what I wanted to do. (Although, I'll have to say our old Avaya system made this work easier -- you could directly transfer using the VM system instead of having to go back to an auto-attendant.) Jim

Thanks for the tip, but that's not what I'm looking to do. I'd like for the caller to be able to enter ANY extension that they want to go to -- 226, 227, 228. In other words, if they know another extension, they could just enter it. I've tried entering the extension, *, **, etc., and nothing...

I have a BCM 3.7 with Call Pilot. If an inbound caller has gone to a mailbox, they have the option of pressing 0 for the front desk. However, they can't enter another extension number to transfer to. (For example, they've called person A and gone to VM but they know person B can also answer...

I know this is an old post, but I wonder if Pats14 ever found a solution. We basically want something similar in our office. Our old AT&T Definity would give one audible ring on the second appearance if the first was in use and then just flash for the remaining "rings" before going to VM...

Thanks for the posts. I guess I'm just surprised at that design. Actually, when ringing, you only get one line and there is nothing on the second -- no soft key for "more" so you actually can't see the second line of CID info until after you've already answered the call. Oh well.

Our office has recently installed a BCM 400 3.7 with T7316e phone sets. When an outside call comes in, the caller ID only displays on one line of the LCD display, even though it is a two-line LCD. I would like to display BOTH the CLID number and name at the same time, but I'm told it can only...