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Thanks for the reply. My BCM has the symptoms that are described in this thread: http://www.tek-tips.com/viewthread.cfm?qid=1347115 I was trying to apply the Cumulative patch, but what I believe I need is the core patch. I don't have access to the Core Patch for the 3.6 because I am not a...

I am trying to update a BCM 3.6 v2.2.2c with the cumulative patch 3. Everytime I try to install the patch it hangs at 15% done "Validating update files" - it never gets past this step. Anyone ever experienced this before. Am I doing something wrong here?

DigitelD: Thanks for your response. This was the feature I was inquiring about. When you go into the mailbox call forwarding options how do you change where the calls are forwarded to? There isn't an option that I can see when you are in the call fwd setup to change the ring to #? Thanks for...

So there is no way to turn on call forwarding remotely? I have sales users that want a way to forward their calls to their cell phone from their cell phone. We have remote access to their mailbox. Why is there a setup/cancel call forwarding menu from the mailbox then if this can't be done?

When you log into a users mailbox you can turn on call forwarding, but how do you change the default call fwd to: number? For instance a user calls into his/her mailbox and needs to turn on call fwding, but also need to update the call fwd number how is this done when you are not at a handset?

Finally figured out what the issue was. Channel 16 of the PRI was continuously showing as busy. Even after rebooting the BCM the channel would stay busy. I changed the signalling method to "Ascending Sequential" instead of descending and somehow that free'd up the channel. Thanks acewarlock and...

I cheked the PRI with the telco and everything checks clean on all 23 channels coming into the PRI. It has to be something in the config on the BCM but I am still totally stumped.

Update: The busy signal starts at exactly 8 active channels being used - so 8/23 channels showing as busy after that no additional B channels are allocated. Could this issue be caused by MSC configuration or DS30 split? Maybe i'm looking too hard into this.

I have an issue with target lines on a PRI. What would cause a target line to ring busy besides that target line actually being used? During certain periods of the day all of our target lines will ring busy even though all B channels are not being used. For instance: PRI >> Target Line 273 >>...

Had an interesting problem come up that i'm not able to resolve. Our PRI-A went offline and anyone trying to dial out was directed to a users DN. Not sure what setting in the BCM config would have caused this. Anyone know? Under usual circumstances all calls are directed to the operator, but...

Is it possible to connect an analog phone to an ATA (ASM8+) and have the device be able to access multiple lines? This is for a analog conference polycom phone that needs to be able to do three-way conference calls.

Thank you.

We have a working instance of call center pro that has been functioning fine for months. We have target lines assigned to auto answer into skillsets. I am having an issue when we dial the DN directly call center does not answer the call into the skillset. The only way i can get call center to...

Does anyone know of a way to receive a fax using call pilot and send it to multiple call pilot mailboxes? I can't seem to figure it out using grouplists. So receive a fax on target line >> target line sends it to group list >> multiple users receive the fax Any help is appreciated

Does anyone know of a way to re-size the IPView software client windows so that they can take up more screen space? We are mounting a monitor on a wall in attempt to display the ipview stats, but the size of the window needs to be increased to be viewable from a distance. The only solution I...

I was told that the ASM 8+ module supports passing of DID info onto analog lines. Is this true? I am trying to pass the DID to a faxserver similar to the other instances that have been documented here. We purchased a ASM 8+ module to attempt to do this and I am not able to get the DID info onto...