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symposium problem newbie question
Thanks John, I think they have two treatments set up. During the day (7a-11p) calls go to this center. If all operators are busy, then the calls play a greeting then roll to two seperate extensions (each front desk). The problem is when all operators are logged out and it is between 7a and...- hoteladmin
- Post #3
- Forum: Nortel: Symposium call center solutions
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symposium problem newbie question
First, I'm not a telephony administrator. I'm a network admin that got brought in on this problem. In April, our reseller upgraded our Symposium Express 3 call center to 4.2 (I believe). I don't even know where to get technical info for this or to begin searching for answers. We have two...- hoteladmin
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- Replies: 3
- Forum: Nortel: Symposium call center solutions
