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You have to have external program that suprevises such a thing and makes calls. So you need CTI and a program.

Ups, sorry, it's not EWT, but the time call spent in queue before interflow :(

There is no public documentation concerning this unless you want to use CTI on a per-seat basis. That is, you can use common TAPI-based application on each place equipped with IP Softphone. Although this will work only with the phone you are using for this place. More or less this combination...

The hunt groups 5 and 1 both have "Multiple Call Handling:"= 'on-request'. It's the reason for login failures. You (agent) can't log in two splits if any slit has Multiple call handling other than 'none'. Set multiple call handling for both splits to none and your agent will be able...

It's incorrect. But not a long for ASAI defines EWT for a call in some event reports/requests (offered event report and adjunct routing request), although there is no request that instantly reports EWT for a given ACD slit group.

Please check your splits on multiple call handling. It's impossible to log in two splits if one of them has multiple call handling field with value other than "none". Can your agent log into split '5' if she is not logged in split '1'?

TEG is not the best here since you can only have 1 call per TEG simultaneously. That is, while the first call is processed, TEG is busy. The second call (while first is still active) will get busy treatment (route to AUDIX?).

Unfortunately, hunt group is not intended for such a behaviour. Hunt group spreads "one number" to several agents, but one call nearly always should go one phone. Well... I'm not absolutely correct saying "one phone" (there is 'return on no answer' feature), but it's still...

You can change digital loss plans for agents (phones) and trunks so that Definity will raise sound volume. You can check digital loss plan at country-related parameters (disp sys country). Although that way you can increase volume not too much :(

As far as I know there is no "maximum" - you can obsere every call in the system

lopes1211 As far as I know, extension once ringed out won't ever ring during coverage path processing. That is, if you include extension in coverage answer groups 1 and 2 and set them to coverage points 1 and 2, extension will only ring for the first coverage answer group - it won't ring...

Set the coverage path for boss phone as 4merAvaya said. Create new (phantom) extension with port X and create coverage path for it - external calls/all y, and only coverage point is boss extension (probably secretary as second coverage point). Change trunk services table so it changes boss...

The only thing you need is a CTI solution made for such a situation - it's quite easy to calculate the time of call processing using any CTI. Although there is no normal vector command.

Well... Can you please spell the full name and version of this product?

You can use cstaMonitorCall service in this case. The only parameters you need to specify for this service are call (CallID) and monitorFilter (probably NULL will be ok).

Do you set monitor on newly created perdictive call? PredictiveCall creates two call associations - one for the call while it's in progress and another one when the call terminates on hunt group. If you have monitor on hunt group you receive events only if the call terminates on hunt group. In...

So do you just want one report for 2 different vectors? If so try to type 2 vectors as report parameter. E.g. you type 111;112 (wich are both administered VDNs)instead of 111 when you launch report.

kva, > 2. The length of the number treated as ARS call... The length of digits is not restricted so much. Once you dial such a number your input is treated as ARS and you should continue dialing. I'm sure because I made such a calls myself (7-digits public number).

Take a look at http://support.avaya.com/elmodocs2/definity/r9_5/