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We are thinking of implementing the Faxfinder solution on our Avaya pbx. Were you able to implement yours? If so, how is it working? Thanks....

Is there a way to have other CMS users on your server use a script that you have defined on your CMS login. I have a script with threshholds set that I would like for all of my supervisors and managers to use.

I have a CMS script that I have defined on my CMS screen. It is a split/skill report and I am defining a lot of thresholds for several fields. Will I have to go to all of the other CMS users and modify the report or is there a way to move this script to other users?

I do not see any data when I execute the Agent Trace by Location report for any agent or any date.

Is thera CMS report can list individually all of the calls that an agent received per day, how long each call was, how long the acw was, etc....????

Thanks. This is definitely a starting point. I am trying to limit the number of calls in queue, combined with the number of calls in the IVR. I want the system to look at both places before making a decision whether to route or play a high call volem message.

I was wondering if you could write a vector with following definitions: If calls waiting in queue (X) plus agents on a call in queue (y) > 30 goto step (Z)