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  1. toveyb

    Clearing Out The Queue At The End of The Day

    Currently our call center system does not allow any new calls to come in past 4:30, but calls holding will remain until answered or until the caller hangs up. As a result, we keep staff on until 4:45 in order to clear out the queues. We are trying to ahcieve clearing out the queue by 4:30...
  2. toveyb

    Getting Agents To Log Out At The End of The Day

    I am looking to find out about other call centre practices regarding getting agents to log out at the end of the day. For example, is there any telephone software/program that will automatically log out agents after a certain amount of time if they have not? Your input would be appreciated.
  3. toveyb

    Reports - Web Client vs Symposium 4.2

    Has anyone had any problems with running a report from Webclient vs Symposium 4.2. I ran a Agent Avg Calls Report from Web Client the other day and the log in date displayed was incorrect. I then proceeded to run the same report from Symposium 4.2 and the log in date was correct. Any...

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