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I'm really sorry to harp on about this and I'm sure you're all bored now, but I really feel sorry for my brother as he's seriously been ripped off. Anyway, he can't get into anything anymore on his PC because he keeps getting an Alt.dll error message. When I look on the web it seems the way to...

We don't know the name of the shop I'm afraid but it's the only one in the Marlow Centre in Hemel Hempstead.

Just had another update from brother. He is still getting the atl.dll error, so he went back to the shop and they told him his antivirus is incompatible and if he wants them to remove it, they would charge £55 and said it isn't their fault. So he went home and removed the antivirus but is still...

the shop haven't even given him the cd. I told him what you have all said and he's going to go back to the shop tomorrow. I think they saw him coming.

since they put W98 on it, everytime he boots up he gets a message about atl.dll being incompatible. any ideas pls?

Thank you both for your replies. Before I had a chance to check this out my brother had taken his PC into a shop. They told him that he had an illegal version of Windows XP and that Microsoft had removed it during an upgrade to Media Player (can they do that?). The shop have charged him £168...

My brother has a serious problem with his PC. He initially had problems having installed AV Personal and then he made the same mistake that i did a while ago - he downloaded Limewire. Now he can't boot into Windows at all. He has tried safe mode but that doesn't go in either. He bought the...

Thanks but before i had chance to see your reply my brother rang to say he can't even get into windows now - not even in safe mode???? anybody able to help b4 my brother muders the pc?

My brother has AV Personal installed on his PC (Windows XP home)but for the past week or so he has been having problems. He gets the message "THE CRC SUM OF C\PROGRAM FILES\avpersonal\avwin.exe has changed". He is unable to remove the programme because it says that it is being used and he...

The list is 194 rows. Don't know what you mean about entering it directly in the source box?

Wonder if anyone can help. We have to record information in a spreadsheet and at the end of each month I have to analyse the data and report to management. For this I use the COUNTIF facility. I found in the past that there were often typos and so very often the analysing took a lot longer...

Not sure if this is the right forum but am hoping somebody can help. My brother downloaded the free Picassa software for photo-editing. He uses it to make screensavers but apparently it creates a duplicate of all your files. When my brother realised he had duplicates he decided to delete the...

Thank you, I will try these when I get home tonight. If it doesn't find anything though, is there a way to stop receiving these mails? I'm getting so many of them every day and have been doing so for the past 2 weeks or so. It's a nightmare.

I know the answer to this is going to be very simple, but I've tried so many things to no avail. Every day I am getting around 30 "unrturned mail" messages or "postmaster" messages for e-mails that I haven't sent. I have run anti virus which picked up a couple of viruses and removed them to...

THANK YOU A MILLION TIMES!!! I followed your instructions and Hijack This removed 49 infected files. I've downloaded Avast Anti-Virus, Avast Scanner and Spysweeper and everything now seems fine.....touch wood. Thank you for all your help - it's much appreciated and I have banished the hammer...

When I tried to delete mousepad 7 it says "access denied"?

I hope you don't mind but I need a bit more help as I really don't want to mess up. What do you mean by remove using HOT?

Thanks for all your help. Please see the log from Hijack This below:- Logfile of HijackThis v1.99.1 Scan saved at 18:18:06, on 05/04/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe...

Thanks for this. I'm at work today but when I get home this evening I will do this. Grateful for your help.

HELP! I installed Limewire (some friends had been using it & swore that it was fine!) and I've had nothing but problems since then with lots of ads popping up all over my screen. I've downloaded all types of programs from the internet to try to cure it but even though they all founds lots of...