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  1. Tontas

    ODBC TABLES AND SQL

    brilliant that worked a treat... it is alwyas the simple things you overlook...thanks T
  2. Tontas

    ODBC TABLES AND SQL

    Sounds good..... Could you point me at the right tables ... i get the activity info from ActivityCodeStat but not sure what table/s to link it to in order to determine the system_application or the application_script thanks for the ideas! T
  3. Tontas

    Not Ready Code use per skillset

    Hi We use Nr codes by skillset by applying a code for every skillset we have our agents in.. An agent when going into wrap after call has to use the code we have predefined in order to allocate the wrap time to it..If they do not code it (default nr time) or use a dummy code we call it...
  4. Tontas

    ODBC TABLES AND SQL

    Hello this is my 1st post so please be gentle. We have had symposium for about 6 months now HMMM and it is really good with historical reporting! - no really it is! :p.. I extract the data into excel and painfully manipulate it so it will go into an access database. We noe have decided to...

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