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DN In?Out Time
I have struggled for the last 8 months since installing Symposium on measuring call time by skill set. I have now come to the conclusion that there is no way to measure DN IN/Out time that is not made either on an incoming call or made while in Not ready. My thought is that I need to use Log...- reedbairn
- Thread
- Replies: 2
- Forum: Nortel: Symposium call center solutions
