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Calculating quarterly/annual recorded call minutes
In the NIC_CLS database, each month has it's own table. In SQL Enterprise Manager, look for the tables named something like: NICE_Calls_001, 002, 003, etc. Just run a top ten query on each table until you find the month you want. Look at the start_date field to determine which month of calls...- codenerd100
- Post #7
- Forum: NICE Systems solutions
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NICE 8,9 Screen "Reporter" (Logger"
We've just installed ver 8.9 Universe. After working for a few days suddenly we cannot record any screens. When choosing an Agent in "Monitor" you get the error "No Screen Resources available. Would you like to listen to voice only?" In the Channel Server app on our CLS, when trying to monitor a...- codenerd100
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- Replies: 2
- Forum: NICE Systems solutions
