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  1. Torcedor

    How do I import a file into a script?

    Hi, I need to know how to import a text file into a script so I can use put all the file content in a variable. for example: if my C:\example.txt contains "73001;73002"... dim_logid = (here I need to put the function that gets the text file plus the path "C:\example.txt") msgbox dim_logid...
  2. Torcedor

    Auto Script for Agent Trace ON/OFF

    Hi everybody, the CMS system only allow us to have 400 agents traced. Here we have more (way more) than that. My idea is to make a script to run each hour, where I run an realtime/agent/agents report to see which agents are logged. Then I export those data so I can get all the logids that I...
  3. Torcedor

    Work Codes per agent group designer report

    I tried to customize a report to give me those information and couldn´t do it either ... I created a query that used the dagent table and the dcwc table at the same time but it doesn´t work. I think that in the CMS Database, it doesn´t keep the amount of activity codes per agent .... and only...
  4. Torcedor

    Hangin Up on purpose .. how to be sure of that??

    yes .... call flushing and call dumping ... I don´t know that kind of Call Center words because I am from Brazil and I´ve never had contact with that ...... I am from a Support Team and I am helping people here to identify those kinds of stuff ....... by the time I actually got curious on how...
  5. Torcedor

    Hangin Up on purpose .. how to be sure of that??

    Susan, I didn´t get very well only one thing from your explanation. You said to look for ACD IN with time less than 5s ... in this part I didn´t get that 5s because if an agent talks to a client for 3min (for example) and then hang up on purpose, this theory goes down in my opinion .... My...
  6. Torcedor

    Hangin Up on purpose .. how to be sure of that??

    I activated the trace on the agent ..... but at first, it didn´t seem to have that information clearly .... shaneymc, what is the variable for agent initiated disconnects? I saw a variable AGT_RELEASED but it doesn´t work since that in the CMS Help it says that shows YES when an agent calls a...
  7. Torcedor

    Hangin Up on purpose .. how to be sure of that??

    Hi everyone .... I have here Avaya CMS version 11 and something is really bugging me ... I need to know if an operator is hanging up on purpose when the clients contact us. Do you guys know how to identidy that? is there a variable that gets that action? TIA, Edward

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