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  1. ggranieri

    Octel - Dail by Name - Need Help

    I'm not familiar with either the OctelDesigner or an OAS. Can anyone give the "bumper sticker" explanation of their function and a ballpark cost estimate. While Dial by Name is an important function - I don't know how much funding I can secure for the project. Thanks again.
  2. ggranieri

    Octel - Dail by Name - Need Help

    Thanks for the replies ! Yes this is an Aria system and unfortunately I can not limit the number of users - they all need to be listed on the Dial by Name directory - we have almost 1000 users. The major objection is the number of letters that must be entered. Many members of upper management...
  3. ggranieri

    Octel - Dail by Name - Need Help

    Hello, In our Octel system, when a caller selects the option to Dial by Name they would get prompted to enter letters until the system finds a match. Unfortunately, in our company, they need to enter many letters because we have several similar names. For example if the caller was looking for...

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