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Thanks for that valuable feedback! I'm not familiar with the ASPAC; could you please elaborate what actions are required from the IVR's side in order to initiate the Route Optimisation?

Hi all, We have an IVR connected to a client's MD110 (BC12) through four ISDN PRI trunks, with callers currently returned to ACD groups on the MD110 through tromboned calls (calls made back from IVR to MD110 on a different B-channel. We'd like to adapt it so that these calls no longer trombone...

Bump...sorry but im really desparate.All the ACD groups are now diverting and queuing.Any ideas? OFD

Sorry, the way it was depicted in the post was misleading, with two values under a column. Are you aware of any issues like this in BC 12?Taking into consideration that weve been running BC12 for 6 months and this event occured last week. OFD

Yes please, havent had any official training on the MD110 but know my way around.We have had various issues since we added the third LIM but this is the critical one at the moment.Started last friday and got progressively worse.No configuration changes were made at all.Also seems to be...

Thanks whosrdaddy Dont quite understand though,Yes there was one call in the queue.This problem is intermittent though. If you have time, could you elaborate on what all the vaues mean? Thanks OFD

Thanks Whosrdaddy As requested < /* MML_TTY_COMMAND 08:18:48 [DNA] ddi */ ACGCP:GRP=2744; ACD GROUP CALL DATA GRP LIM SERV TRAF SEL QUE QIC CUST SAT ACTC 2744 2 12100 15 11000 10010151501 NO 180 END /* SUCCEED...

HI I am new to this forum and seeking assistance.We have a three lim MD110 on BC12. The problem I am experiencing is that if all agents are busy on ACD calls, the systems tranfers the call directly to the overflow extensions specified without queueing them at all. On DNA the setup is as...