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FONEGUY, If you still need assistance, I can definitely help you. If you are on an old Symposium version, they can be exported in TFE and imported into Orchestration Designer so that they can be somewhat visually appealing for your Cisco engineer. Also, the configuration data is easily...

You may be making it more complicated than it needs to be. Provided you are logged in as webadmin, which it sounds like you are, you should just be able to go to historical reporting and into the Other folder. There you should see a CDN Stat report that you can select. By default you'll get...

Can anyone help me with what command to use on the CM to determine how much capacity is currently being used on a VAL card? Appreciate your feedback.

Matt If you created an interval user-defined Application Peformance report, and selected those application groupings you wanted summarized, would it not provide that at the bottom of the report by default? I thought there was a summary for each application as well as a total for those apps...

Hello, Customer is purely TDM except the new IVR connected via SIP route. The 3rd party IVR is attempting to perform a blind transfer to a CS1k acquired CDN. Call is actually delivered correctly, but is using 2 licenses and the messaging appears to be a consultative transfer versus blind...

Hello, A 3rd party IVR connected via SIP trunks is attempting to perform blind transfer to a CS1k acquired CDN. Call is actually delivered correctly, but is using 2 licenses and the messaging appears to be a consultative transfer versus blind. Is this normal behaviour? The IVR ports are not...

I believe you may want to change the below in your scripting, otherwise the only way the caller would hear the RAN is if the contact_skillset is out of service. You can still add an ELSE statement queuing the caller to a backup skillset or closed RAN in the case of it being out of service. /*...

Thanks for your response. Yes, they are on a shared CCM server. My thought was to program two additional queues in the PBX for this new business unit. One for Access and one for IVR. They are OK with sharing the basic voice ports for v.mail. Once programmed on the switch and configured in...

Hello, have a customer that is split into two distinct business units sharing one CallPilot, and wants to be sure that one of the business units doesn't use up all of the voice treatment CallPilot channels during high call volume. So, wondering if it is possible to have more than one queue of...

Hello,I am really interested in everyone's opinions and experiences related to the best method of treating callers with the Nortel MPS (seated behind the CC 6.0). From what I understand, I could put the IVR ports into a skillset and essentially QUEUE TO SKILLSET ivr_skillset WAIT 2. Then if...