Search results for query: *

Hi All, It's been years since I've worked on a UM8000 voicemail with a SV9300. I have a main desk phone (47520) with their main line appearance one it (47835) and I'm looking for a way to notify the them whenever they get a new voicemail. If the voicemail box is setup for their main line...

Good Morning, (ACD's are not my strength [smile]) Is it possible for agents who work in multiple queues to identify which queue the caller is coming from so they know exactly how to answer the call? Thank you, Rob OpenScape 4000 V7 R2

Good Morning, (SV9500 and UM8700) I was asked to build a new Call Tree using a departments main line. After the fact I was told they also have an ACD that uses a different phone number. Is there a way, without tearing down and rebuilding their ACD, to send the DID for their ACD straight to...

We have a NI2 connection between our 4K V7 and corporate s Cisco CUCM 12.5. Corporate accidentally ported our Main Line to their AT&T SIP. Calls still reached our Operator through the NI2 connection however, when the Operator tries to transfer a caller back through the NI2 connection to one of...

When I do a phone search in CM and pull up the list is there any way to sort it by phones that aren’t currently plugged in? OpenScape 4000 V7 R2

Good Morning, I work at a hospital that now has some Cisco phones along with our majority of Siemens phones (Openscape 4K V7). We have 4 digit dialing setup between the two systems through route 116. I've been asked to make overhead paging work from our Cisco phones and I need a little help...

Good Morning, Can someone please guide me through the correct way of tearing down an ACD? I have a doctors office that's being converted to Cisco and I'm stuck tearing down a couple Agent phones. I know how to tear down our non-ACD phones and point them to Cisco however, I'm unable to do the...

Good Morning Everyone, I moved a Plantronics CS540 headset and lifter unit from the bottom of an OptiPoint 410 phone and then attached both to another OptiPoint 410. I'm assuming there is a piece of programming that I'm missing on the new phone to allow it to pick up calls pressing the headset...

Good Morning, I never work with macros however, I feel the need to create one for this new project. We have one of our smaller sites with about 64 OptiPoint 410 IP phones that will soon be converted to Cisco "Route 116". Is there a way to create a macro I could run on cut day that would...

Good Afternoon, I can't seem to figure out how to make an OptiPoint 410 automatically pick up the line that's ringing on a phone when lifting the handset. We have several phones that do this and a couple phones that instead will automatically grab the prime line. I thought this was done in...

Good Morning, In Assistant is there a way to copy and paste or, export the contents from the Object List menu? Example, I run a Station/Search Criteria and enter nothing and then I click on Search at the bottom. Next I click Object List at the top of page and I can see everything I need to...

Good Afternoon, Is there a quick way to find all four digit number that are not being used in our OpenScape 4000 V7 R2? Every time I need to add a phone it takes forever to find a four digit number that's not being used for something. I periodically run every report available in "OpenScape...

Good Morning, Is there a way to send a caller directly into someone's voicemail using a OptiPoint 410 sidecar button on an OpenScape 4000 V7 R2 and using OpenScape Xpressions 8.11? Thank you, have a nice Friday, Rob

Good Morning, On all of our phones (OptiPoint 410 HFA) if you are on your Prime line and a call comes in on another button the ringer for that call is really loud. Even when you adjust the actual phone ringer on your phone to it's lowest level the line appearance buttons will still ring really...

Good Morning, Our IT guys finally moved our last of four remote IPDA shelves (OpenScape 4000 V7 R2) over to our new DHCP server. For some reason they factory reset two of their three OpenStage 60 HFA phones during their testing (the only 3 Openstage 60's we have). Those two phones will not...

Good Morning, I've been working at a small hospital for a few months now and I just found out that water has been running down our DMARC for years. I have Frontier coming out tomorrow to move all remaining live copper from their DMARC into our 100 pair feeder cabinet right beside it. I've...

Good Morning, Our OpenScape 4000 Assistant says UPLOAD_REQUIRED for the first two options, Upload Status and Stations. When I click on either one of the two it opens up to "System" but when I click search (not sure what else to do on this screen) at the bottom of this page the wheel just keeps...

Good Morning, I have two Agents in the same ACD both have the same Plantronics CS450 wireless headsets. One agent always hears the ringing when a call arrives whether it's an internal or external call. The other agent only hears ringing when it's an internal call, what am I missing this is...

Good Afternoon, Siemens beginner here so go easy. Can anyone tell me how to setup an optiPoint WL2 professional SIP phone? I believe I'm good on the switch programming side I just need to know how to program the actual phone. Thank you Rob

Ok being new to Siemens I just want to thank you all for being so helpful. I’m a work in progress as a Siemens tech however; you guys have made this experience so much easier. Also I want to thank Unify for offering their “OS4K Backups” course it’s been a real lifesaver! The OS4K Backups...