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Hello to all, Looking for some help. I have a client who call forwards set "F4" to 225 yet it rings at 225 but if it goes to voicemail it goes to 221's VM. I've checked all sets on cfna to voicemail and all are set at 3 rings so no mailbox superseed the AA or other mailbox. AA is set to 221...

Hello to all, I found this thread thread799-1722109 which has helped. My question is are all TTY phones analog? Need to install one on a CICS, I could use the analog port and that would be it? Also, do TTY phones need a special line or are they simply an analog line? It would be obvious that...

Hello to all, I've programmed a Call Pilot 100 CCR Tree It has 7 option with sub option. So let's say you press 3 for finance and in finance I have 5 option to transfer to an extension. All works until I press 1 for Mary at finance and then transfer node is a transfer node with intercom and...

Hello, it's been a while I've logged into a 6X16 but I have a system at a client's and I'm trying to remember if I can log into the system and check via maintenance which port is free, just like we do on a CICS and MICS. Does the 6X16 have the capability to look at the ports? thanks Sam

Quick question, have a call pilot with 2 mailboxes and I can't get the IP address. I'm I correct that if I re-initialize the voice mail the IP address should re-set itself to the default IP 192.168.110.1?

Strange thing happening, have a client with CICS 6.0 I believe, and 1 phone won't take the codes, 101, 102 etc. every time he picks up the set and presses the intercom button and enters the parked code, it says illegal number. This is done quite fast after the call is parked, thus not returning...

So I’ve done a few on the MICS in the past several years using the FAQ and a bit of help with some techs. Reading the Avaya install manuals and 305 pages of the Avaya Planning and Engineering has helped. From what I can read, once you provision the DTM card the rest seem to be defaulted by the...

I'm trying to figure out how many voice mail point does the BCM50 has active from a standard purchase and what is the maximum I can have? Also where can I confirm how many ports are active? I would assume if I can expand then purchasing key codes would do the trick? Thanks

I've come across some USRobotics power supply, they are 9VAC 1A and seem to plug into couple old CP 100 I have. My questions is will it work and or will they over heat with time? I've yet to try to boot them up but was wondering if anyone have used the higher Amps?

I was asked to price 8 seat on a BCM 50 but always thought they came out of the box with 8 mailbox, client things it has none so I thought I could check quickly via Feature 9*8 but saw no option to view system configuration. I thought I did that in the past at another client. Is there a quick...

client wants to set up call center application where the system tells caller estimated time to wait. Is there actually software that keeps track or is it just a recording that plays at the beginning to give people relief? Does the BCM 50 basic handle this or does the Enhance, or do they need...

I'm trying to find out how many call center seats the client's BCM 50 has. I'm not sure I can log in via Element manager, need to have the IT guy give me the IP address, but if I log in via Feature 9*8 will I be able to see how many agent seats it has, when the Call Pilot's came out I thought it...

A client's Call Pilot 150 keeps locking, they need to unplug and re-plug the voice mail 2 to 3 times per week. I changed the power cord last spring, thought it would solve this. CP Version 31.10.14.22 On 2 occasion it wiped the entire programming. Anyone have any idea?

I have an IT client wanting us to run RG-6 from one building to another to feed 3 computers and 3 VoIP phones off a RG-6. Superior Essex tell me they can custom make the wire on RG-59 or RG-11 and have RG-6, 2500 feet spool. My question is can we put a RG45 to Coax converter at each end and...

I noticed on one of our client's call pilot that the connection where we plug in seem loose. Has anyone ever changed the internal power supply. The cord is fine I did change the original which over heated. What would I need to change this power supply?

Am I correct with an upgrade from 4.1 to 7.1 XC the voicemail will not work, they need to upgrade the voicemail as well? My compatibility Matrix say 2.0 Nam VM aplication Module 11 Rel. 2 was only supported on MICS software 1.1 yet it seem to work well on 4.1 Will they have to upgrade the...

We have an MICS beening replaced with a Cisco phone system. I noticed the front door Intercom is the Nortel BST, before replacing it with an analog intercom (can anyone recommend a good one) I'd like to see if anyone have successfully converted the digital divice to anolog. Because we are going...

I've just installed a CICS 4.2 and there is an existing Bogen Paging system 2 horns in the shop. I want the phone to ring off these horns. 1. Can I just punch down my Bogen wire on the Aux. Ringer pair 25 off my Set Amphonol cable? 2. Do I need an auxilary unit installed for the ring to go...

It's been couple weeks that the anac number seem to have been changed. Any one know the new number?

We are looking to set up the Windows VPN for a client who wants up to 7 people to VPN into the office Server. Has anyone use the Window's VPN and how secure is the security feature? How easy is it to set up?