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hey guys i am setting up advanced edition database integration. when i set up the database execute i never get the SQL wizard options. I get the options for select or insert and when i click next it brings me back to the plain white box. should be another step in the wizard? Kevin Wing ACSS...

Guys we dont have a lot of CCR installs out there and the ones we do havent run into this yet. we have a customer that was installed with the SQL express free version. they now need to upgrade to full blown SQL on this server. can we simply upgrade the SQL? is there anything we will need to do...

Just wanted to see if anyone may be running into an issue we are having. we have 8 brand new control units all with the exact same MAC address on the LAN and WAN ports. the LAN ports are all coming up as 00:e0:07:00:00:0d and the wan as 00:e0:07:80:00:0d. all of the units have been in the same...

It is up in the app store. you should be able to download it. Kevin Wing ACSS Small and Medium Enterprise (SME) Communications ACS- Implement IP Office ACA- Implement IP Office Carousel Industries

Is back up now. Kevin Wing ACSS Small and Medium Enterprise (SME) Communications ACS- Implement IP Office ACA- Implement IP Office Carousel Industries

Can you ping the phone from the same network the IPO is on? you may need another IP route on the IPO to get to the phone's network. Kevin Wing ACSS Small and Medium Enterprise (SME) Communications ACS- Implement IP Office ACA- Implement IP Office Carousel Industries

we have a set up with r7.0.5 IPO connected with H323 trunks to CM and using the CM for VM with modular messaging. we are running into an issue with some call types not covering to VM properly. outside DID calls work. IPO user to IPO user work. calls that come in from a CM user ring the IPO ext...

I have a customer running 6.1.17 on the Vm pro and 6.1.5 on the IPO. it is a 412 and new VM server. when calls cover to VM and someone leaves a message we get no header info. when you listen back it says voice call from and then just goes to press 0 to play the message. if we call from an...

I am having an issue on a site where we just added Paetec SIP service. we have 2 sites. the SIP comes into the main site. all calls in the main site work great. if we direct a DID over to the remote site it will not ring thru. the calling number comes in as my caller id with the IP of the SIP...

from the matrix it looks like 64bit is not supported on 6.0. has anyone gotten contact store working on 2008 server 64bit? Kevin Wing ACSS Small and Medium Enterprise (SME) Communications ACS- Implement IP Office ACA- Implement IP Office Carousel Industries

I cant find any docs that say much about this and i cant find the R6 matrix. I have a site with CRR on it with 3 agents. we need to have VMPRO one-x and CCR on the same server. will they run together. Kevin Wing ACSS Small and Medium Enterprise (SME) Communications ACS- Implement IP Office...

Not sure if anyone else has had issues with 96xx phones coming up but there is an issue documented by avaya with them. I have had this only show up with 9620's. they dont seem to boot right. If you alter the 96xxupgrade.txt file it fixes it. it has only happened on Cisco switches for me. here...

I searched and didnt come up with anything. Does anyone have a way to announce callers entering a meet me with VMPRO? I thought i saw a post about this but could not find it. Kevin Wing ACSS Small and Medium Enterprise (SME) Communications ACS- Implement IP Office ACA- Implement IP Office...

Has anyone done Tapit on R6. I am upgrading from 4.2 to 6.0 and we are running tapit on the system. was wondering if anyone has done one on r6 yet. There are docs on Tapit's website but they all talk about delta server. I did not see a CDR loader for IPO. Thanks in advance.. Kevin Wing ACSS...

I know i have read here about some issues with 1608 phones coming up with no file server address before. I cant find the thread. Here is what we have. I have 1608 phones on an extreme switch with a bunch of VLANS. the phone boots up in the data VLAN and grabs option 242 L2Q-1,L2QVLAN=10 and then...

Anyone doing contact store and CCR on 1 server. any issues? Kevin Wing ACSS Small and Medium Enterprise (SME) Communications ACS- Implement IP Office ACA- Implement IP Office Carousel Industries

Can you use the older DS V1 modules on the 500 V2? Kevin Wing ACSS Small and Medium Enterprise (SME) Communications ACS- Implement IP Office ACA- Implement IP Office Carousel Industries

Hey guys, i am trying to get 3641's set up here and the KB says i need software version17x.024 and i am running 17x.039 on my SVP server. i can not find the version the KB says i need. does anyone have it? or do you know why i can get everything connected but never can make a call. the ext shows...

Anyone having issues with meet me on R6.0.8. I have a 2 site SCN and everything is working. On my remote site we have SIP trunks coming in and they ring local and cover to the remote VM. all of that works fine. When i direct a DID to the VM and have a PIN check and then transfer back it hangs up...

Has anyone gotten Mobile twinning to work with account codes done at the provider level? I have tried using a D in the string, a Y and ,,, nothing seems to get the call going. I have tried to use a short code and that will work but it makes the call like a fwd and not a twinned call. when i put...