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We have a small call center operating on an IP Office 500V2. We've got another site that runs a different hosted system. It looks like connecting the two with a SIP trunk would not be hard, but how would i add those users to my IP Office hunt groups?

I'm considering what our next phone system should be. We've been on IP office for 15 years. We use IP Dect, we have a small call center, and 2 PRI's for trunk delivery. Must be on-prem. Any suggestions for a new system to consider?

I need a copy of the IP office admin software. Is it available anywhere except behind Avaya's abysmal SSO login? AdminCD_11.1.2.4.0_Build_18.zip

I have a user insisting that one-x used to allow only a single user in a voicemail box at one time, and now its not enforcing that. I can't find anything in the documentation or configuration about this. This is not a program I know well. Does anyone have experience in this area?

Two dect phones calling each other. Both connected to the same Dect radio. If you call from our office, you get a connection that works, the info in system status shows a specific codec (does not seem to matter which one). If you walk 40 feet away (RSSI still fine, same dect radio), and make...

At R9, everything worked fine. Now at R11 we're getting intermittent 1-way audio problems. Has anyone else experienced this?

we have a site at the other send of an SCN who's group indicator lights just randomly stopped working. The groups are on a seperate system. We've rebooted, deleted and re-added people, togged direct media settings, etc. Any idea what else to try? on v9.0.12

When I add a user appearance over the SCN I'm not seeing the status info that I get when the user is local. The light does not blink when the user is on the call, or go solid when they are on DND. Is this normal?

loging into my voicemail pro and getting "this user does not have necessary rights to access this application". Running 9.0.0.333 and Windows 8.1. Anyone have any idea whats up. Works from other desktops.

I just got a new 800 number and the calls are not following the call route I setup. These calls show up in the monitor as comming in on my local line and don't show the phone number for this new 800 number. Am I right to assume that this is a phone company problem, and not my issue.

I bought 5 spectralink PTX150 phones. Since they are the same as the Avaya 3626 I assumed they would work. Since avaya uses a different communications protocal (licence opt 9 on the phones) the spectralink versions won't work. Anyone have any idea how I could work around this. They will not...

I am starting to wish we never went with Avaya. The software is just simply not stable. We've had an IP office / spectralink install for almost a year. At this point our vender still has not worked out several issues that we have. First, there are major echo problems over our HDSL T1 line -...

I need a way to do call reporting based on hunt groups. The catch is that our users do not login into the group - all the logging I am finding is based on the user logging in and not each extension. Anyone have any idea how to get this data?

I gotta problem. I need to come up with call stats but CBC/CCC does not meet my needs. Both of those programs assume that you are running as a call center type enviroment. If you don't login they don't seem to report on anything. We have 40-50 extensions that pull from hunt groups. Due to a...

My XML Data reader keeps on choking on certian datasets and I can't figure out why. I am building an RSS reader that I can use to update parts of my own website. Code is below, I am stumped. XML Feed ****** http://search.news.yahoo.com/usns/ynsearch/categories/47/index.html?p=stihl ******...