I'm looking for a way to change the day/night setting remotely? Here's the scenario:
During the day we route a lot of our calls (using IDC) to an ACD for our receptionists to answer for our clients. When the last receptionist leaves for the day they hit the day/night button on our one M2250...
Hey. I've got two IDC questions that have been plaguing me for months:
1. When I do an entry into the IDC table (LD 49) it won't let me put in a translate-to number larger than 10 digits. A workaround is to translate to a phantom extension that forwards to a number larger than 10 digits but I'm...
Here's the situation. We have two users with M2616 phones. The PBX is opt11c (or successession 3.0 these days i guess). At present they each have their own extension (very basic setup).
Phone1: 3648
Phone2: 3675
Both phones are also configured to forward to other extensions on busy/no-answer...
Are there any books out there like 'Meridians for Dummies' or such? I'm looking for a good tutorial and reference on my opt11c and also on OTM. Otherwise the learning curve is just so slow. I know enough to keep the system going and make small changes but that's about it. When it comes to...
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