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IP Office Essential Edition R11.0.4.0.0(74), 3730 cordless, Provisioned install. The site has 12 licenses for the phones, and only had 11 phones subscribed, so a new phone was added and subscribed. The phone worked normally for a few months and then today started showing a "No License Available"...

We have a customer who recently switched VPN access software, and since then we've lost remote access to all R9.0 and up systems. Instead, we get the dreaded "Failed to Communicate" error. Is this a security issue related to R9.0 and above? Ports, settings, etc? If so, is there a resolution? As...

I have a site with all Compact v3 base stations (700511088) onsite, and the Master took a hit and is dead. Can I configure a v4 (700515210) to be the new Master and have it work with the other 700511088 models? I remember having a site with a similar issue and finding out that the newer version...

These locations are all Essential Edition, anywhere from R8.1 to R11.1, 9508 phones. In addition, it's at multiple customer locations around the country. Incoming calls ring in normally, but all outbound calls receive a fast busy. The outbound calls go out normally at the DMARC from a tech's...

IPO v10. We have a customer using 3730s and DECT 4, but the previous vendor set the system up in Provisioning mode, and from the Services tab we can't change it out of Provisioning mode - all you can see is a screen with "Primary". I researched the issue and found a thread here that says to...

IP Office R11.0.0.2(23) Essential Edition, 9508 phones, POTS lines... The customer has a problem where calls that come in have a dial tone on top of the call audio. The problem is intermittent at some phones and virtually 100% at a few of the phones, though that may be because those particular...

IP Office R11.1.2.1(3) Essential Edition, 1416 Phones, and DECT 4 w/3730 Cordless sets. Customer recently switched from Aerohive to Cisco Meraki network switches, and they did away with a separate Voice VLAN when switching to the Meraki. Previously we had the IPO and Base Stations set up with...

I have a site with a Partner ACS R7 w/two 308ECs and a PC Large Voicemail card. The site was recently told by their line provider that their copper lines were being "sunsetted", and the site was converted to fiber (I believe via a Verizon ONT). Since the site was converted, their Partner ACS...

IP Office Essential Edition, R11.1.2.1(3) When I log into Embedded File Management to upload a MOH file, there's no longer anything there - no folders, nothing to expand to drill down to the PRIMARY folder. I'm assuming everything is still there and it may have something to do with updated...

IP Office R11.1 Essential Edition w/3730 cordless phones and v4 Base Stations (700515210)... We have hundreds of systems for this customer on R11 with no issues. When trying to set up the first system on R11.1 w/3730s, I defaulted the base stations like normal and assigned all of them static...

-IP Office Essential Edition, R11.0.4.0.3(3), Embedded voicemail The Main hunt group voicemail password doesn't recognize, and I have to re-enter the password in the config and save the changes sometimes four or five times before I can get the password to recognize when trying to login to the...

IP Office Essential Edition R11.0.4.0.3(3), 3730 DECT phones. This is the second time I've seen this in the last few months, and I'm hoping to find an answer. This is a brand new system that has twelve 3730 phones on it. Non-provisioned simple install that has been used for almost fifty sites...

IP Office R11.0.4.0.3(3), Essential Edition with 1400 series desk phones and 3730 DECT phones. Twelve 3730 phones were removed from a recent install (the customer cut down on the number of phones they wanted at the last second) so they were sent back to be used with another install. All phones...

One of my new sites has an IP Office Essential Edition, R11.0.4.0(3), 9508 phones, and POTS lines. The phones all have a feedback on the 9508 phones when using speakerphone, which would normally indicate an Echo Cancellation issue. However, at this site the EC has been turned off on both the...

I've now seen this at multiple locations, so I thought I'd check with the experts here for any known issues. Details of the problem: The site has an ACS R7 that has gone down, whether due to a power surge or some other reason. The tech shows up to site and notes that the ACS R7 doesn't work but...

IP Office R11.0.4.0.3(3) Essential Edition with 3730 phones. I configured all of the phones but one along with four base stations, and subscribed all the handsets successfully. The customer then added one more handset and five more base stations (they have multiple floors), so I added that...

IP Office R10 Essential Edition with 1408 digital phones and 3730 DECT Phones. I have a fairly experienced tech who went to site to replace two damaged 3730s with two new ones. He got the two replacements up and running, but after he left the site called and said the rest of their 3730s stopped...

IP Office Essential Edition R8.0(53), 1416 phones, Line Appearances The customer has had repeat issues where, when they try to dial 911, they get dead air and then hang up, thinking the call didn't go out. However, the call is going out because 911 immediately calls them back after they hang...

IP Office R11.0.0.4 Essential Edition with 3730 DECT Phones... Customer had an IP Scheme change, so the IP Office and Base Stations had their IP Addresses changed, but once the change was made the 3730's wouldn't work unless the old IP Addresses were put back. The IP Addresses for the IPO...

IP Office Essential Edition, R9.0.10(998), 9508 Phones... I have a site with call volume issues on forwarded calls. The site forwards their calls to an answering service each night, and once the call is forwarded when you call the line you can hear an audible drop in volume once the forward...