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Good morning all. Just moved a customer from an old Definity to an R12 IPOffice. The existing paging is an old ATT/Bogen Pagepac 20, Pagepac Common Control Unit and a Zonemate 9. I can’t seem to get it to work on the IPO. Using a station port set to paging speaker and even tried to set as an IVR...

Hi all- I have a customer that now has Spectrum pots type lines. There is a low static type sound on all of the lines and I had a vendor meet with a Spectrum tech. He was able to hear the noise. He was unable to figure out what is causing the issue. It is very low but the customer hears it on...

Hi and thank you all in advance for any help/ solutions. Customer wants to add additional users to their Night Service group. They have an old R9. I am more of an IPOffice tech and have some knowledge of programming Definity/ CM. Night destination for the main trunk group goes to a hunt group...

Hello all- I've tried to research this and came up with a most likely answer of no it's not doable but I thought I would check with you all. Customer currently has a Magix and all calls are answered by an Auto Attendant. The reservation option goes to a group. If reservation option is selected...

Ipoffice with about 15 Durafon Roam HC handsets. All work fine but there are a few with a headset icon (not Bluetooth) on the display. Customer does not have any headsets. I'm unable to get any audio on the handset. Speaker works fine. I can get calls and make calls- no audio on the handset.I...

Hello all- Any recommendations for good line filters? Customer has old Partner ACS in their house and 1 spectrum line. They have an issue with a hum on the line and I believe it is picking up some noise through the feed cable in the attic/ crawl space. The line from Spectrum is clear. The...

Replacement for an ATT/Harris Dracon door phone speaker connected to an ATT PagePac Doorphone Controller? Connected to a Partner ACS- Just the doorphone part needed? Any Bogen or Viking substitutions? Original part is Model 22050-057. It works but volume of calling party is low and can't adjust...

Did an install In basic mode with 2 Combe boards and none of the analog ports worked. The digital ports and line ports worked fine. On either board. Boards were in slots 1 & 2. I tried everything then moved a board to slot 3 and the analog ports worked. I've never had something like this happen...

Customer uses an AA to answer all calls with 3 options with each option ringing a different group and a group for VIP calls (separate number no AA for VIP calls). They want to implement a rollover to a live answering service if call is not answered in 5 rings. That's the easy part. What i'm a...

Hi all- my customer has a Granite PRI that went down on Wednesday- I was out there yesterday and the circuit seems to be up- no major alarms in the Magix- no incoming or outgoing calls. Granite says they see no issues on their end but seeing call rejection on the channels coming from the Magix...

Hi all- Here's a weird issue- IP500 running 9.1. Slot 1 Combo Slot 2 Did 8/ ATM 4 Slot 3 Dig 8/ ATM 4 Slot 4 Pnone 2/ ATM4 Issue started with lines on Mod 1 showing OOS and no lights on line ports. Power cycle cleared issue and restored lines. Happened again a few months later. Power cycle...

I have 2 identical systems that I’m trying to set up in Basic mode. Not able to save any changes. Every time I log into the system I’m getting that screen to choose the initial configuration. I select save and get to the System Administration menu. The save config icon is bold and in file my...

Customer wants an analog cordless to walk around the office with. Can you twin to an internal extension from the users digital desk phone or is there a better way to do this? I'm not on site to test and they don't have any analog station ports on the system. Yet-[ponder] Thanks in advance-

Greetings all- Recently moved a customer from TPAC to Spectrum PRI. After resolving a number of Spectrum issues all seemed to be working correctly. Got an email from the customer stating they received an email from Spectrum regarding a 911 call that was placed from the system (in error by the...

Any idea the brand of jack and faceplate these are? Thanks in advance.

Hi all- I know this issue has been discussed before. Customer went to voip type lines with an analog handoff from Bullseye. They are using Polycom 0Bi508 devices for the handoff. There are 2 of these devices and the line hang up issue is happening on all lines. Biggest issue is when the caller...

Updated 2 user names for a customer and the name on the 1416 display would not change. If I call the user, the correct name shows and if they call me the correct name shows. Name was updated in both places. I unplugged and plugged the phone in, power cycled the control unit and the name on the...

Hello all- Hopefully everyone is staying safe. Trying to find out if this scenario is doable. Client currently has IPO and VM Pro- both recently upgraded to 9.1 by their in house telecom person. He is no longer there. They want to be able to dial an extension or short code to make a prerecorded...

Customer has ATT POTS lines with Centrec features for Centrex Transfer from an Auto Attd. The caller makes a selection and is transferred to an 888 number via Centrex Transfer on the same line the call came in on. They are now talking about switching to a feature called Call Transfer Disconnect...

Good morning all. I’m setting up an a T1 on an 11.0. Just temporary until the new PRI is working. The T1 was working on the old system (Merlin Magix) and was sending out the correct caller ID in the number to send option on the Magix. I can’t seem to get the outgoing caller ID to send from the...