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Is it possible for a 3rd party automated attendant to spoof the ANI of the original caller when transferring OffNet? I know features like EC500 can accomplish this, but that is a little different than answering the call, then transferring OffNet. Any thoughts?

Does anyone know if possible to capture dual monitor desktops using eQuality Balance 6.5.6? The capture is currently only captureing 1 of the agents screens.

Has anyone put together any end-user training material for IP-Agent or Softphone they would be willing to share? PowerPoint etc...

I'm looking for some documents or examples on adding custom attributes/events to an eQuality Balance server. I can see the information being recorded and appears in the contacts screen, however can't get the ability to trigger rules to function properly.

I am taking over support for a location that uses a product called CT-Connect that interfacses via Call Bridge for call control. Having strange issues, and noticed that whomever installed the product has the link configured as 10Mb/Half Duplex between CT-Connect & Call Bridge. Is that a...

My background is Avaya, however trying to overcome an issue with another facility running Hicom equipment. Here is the details. We use a 3rd party Syntellect IVR server with a hunt-group and CT-Connect. There are a couple of target numbers that forward to the hunt-group, and used to trigger...

I am receiving conflicting information around programming a station for an Avaya IP4610sw set. When building the station the switch allows 24 buttons to be programmed, however I have been told the phone will be able to display 12 of them. Can someone clarify this? I know the LCD screen has 6...

Does anyone know if anyone provides an interface to allow call control of an Avaya IP462sw telephone via the phone itself? I know it's possible because IP-Agent/IP-Softphone allows this, but is that a proprietary interface? I am looking for SDK or TAPI driver that I could use to develope my...

I am trying to find a disaster recovery solution for my aria 250. I have backup tapes and tons of extra hardware, however not sure if I can restore the entire system to new hardware on my own. Any thoughts? I would actually like to have a mirrow running in another location if at all possible.

I am looking for the pinout for both the dumb terminal, and modem connection to a 250 system. Anyone?

I am trying to create 'Virtual' extentions to cover directly to voice mail, but not count against my license. On REL 11 and up switch's it appears I can create a station with type 'Virtual' and it does just that, however on my REL 8 switch I get the following: '"virtual" SA7844: Station Used as...

I am attempting to configure 1 Expressions site to use AMIS networking with about 15 other Octel sites. Does anyone have any documents on how to configure AMIS on the Siemens V/M platform?