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Hi, I suspect I've been supplied second hand hardware. It already has windows product keys on and I was wondering if it's possible to find out using the key when that was first activated? Cheers Del ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do that, right??

No training on this platform so the answer may be looking me in the face. We're trying to change the extension that 0 sends calls too. When we dial 0 it sends calls to 5002 which seems to be a call plan rather than an extension. The extension we need calls to go to is in place and working fine...

Hi all, I was wondering if there is a code, on the old index system, to associate a phone to a digital port and release it by typing a code into the phone itself once it's patched back to a port. This exists on the definity platform and I think it's referred to as the TTY code on definity...

Quick question from a telecoms guy. ive been asked to upgrade a pavilion dv1000 notebook which takes PC2700 DDR SDRAM SODIMM's. Would PC2700 DDR2 ram be compatible or does it have to be the original DDR? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do that, right??

Hi All, I've got a situation where inbound calls are dropping out. This is happening to all calls to certain helpdesks at the same time. Alarms as below. Port Alarm Type Maintenance Name Service State 02B1203 WARNING ANL-16-L IN 03B0631 WARNING ISDN-TRK IN...

We have a number of agent Id's in our Definity G3R system which, when logged onto any call master phone, get the "Agent not Logged on" display when pressing the VU-Display button on their phone. I have checked that they have the skills on their log in. I have checked that the skills are...

Hi all, we have a couple of suspect agents taking calls and immediatly releasing them as they are not those agents primary language queue. How would i go about either pulling out a report of their old calls or if thats not possible then setting up a trace or record of calls for calls from now...

Hi All, we have definity G3r with a large number of agents. We have been asked to set up a number of these agents so that they can time their inbound calls with a view to passing them to higher level support after a certain time. I know we can set a timer button but is there any way to get the...

Hi All, We have a hot desking facility which requires users to have a security code entered (parameter visable on add or change station commands). What i need to do is get a print which will show me the stations which have a security code assigned. This parameter does not show up on a List...

Hi All, we've a problem with a trunk group and one of the results is that it is failing test 255 with an error code 8 I can't find anywhere what test 255 is actually testing for. if anybody can help that would be great. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do that...

Hi All, i've just had a slightly odd request. we have a school looking for a phone system with about 30 extensions. What they also want is for the school bell for the end of periods etc to work through the phone system on an automatic basis. I know that you can quite easily attach a paging...

Hi All, i've had a ringmaster install done at a site with BC9. I've set up one of the I/O ports as an output but the PC it's connected to is not recieving an output. anybody able to point me in the right direction? cheers Del ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do...

Hi all, a client has a meridian option 11c with a universal trunk card. They are looking to connect up "SIM modules" to allow calls out to go directly via a GSM mobile rather than via landline then to mobile. Based in ireland. Can anyone let me know the manufacturer of a compatable SIM module...

Hi All, a very simple one here. been away from MD110's for a while and just wanted to get the Itypes for the 4000 series telephones. cheers Delster ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do that, right??

Hi all, just a quick question. i'm an MD110 person but will have to install a BP compact system v soon and i wondered if anybody knew how to get the full command and config details, eg the equivelant of ALEX for the MD110 cheers Delster

Hi all, this is probably a really dumb question, no formal training on MD110 you see, but how do i find out the IPA number of a system without any documentation for the site. Have Alex and Lv 7 system access but can't find a print command to get the info. It's running BC9.0 cheers Delster