Search results for query: *

meridian option 11c symposium 4 How do I limit calls on a CDN so upon reaching the maximum, callers would receive a busy signal, so that callers to our corporate offices do not receive a busy signal

Is there any functionality within Symposium Call Center Server to collect data and send it via email? I am aware that it can collect digits and handoff to another application, and most likely there exists an application that would be able to email the info... Thanks.

meridian option 11c, Symposium Call Center Server Previously agents pressed "in-calls" and were able to log in. The 'in calls" button's red light stayed lit so they knew they were logged in. Now, they need to press 'make busy" first, then 'in-calls" and the light does not stay lit. The message...

this is the error message: Unable to start backup operation. 41809#Remote disk device is not ready. The network path was not found. Created hidden share on network server Created Domain user with modify permissions on share Created local user on Call pilot server with same name/same password...

Paging key on Console 2250 (meridian option11) does not work. Dialing '75" the ACOD does work Key 3 is labelled PAG on the console set and is configured as ADL 6 I have tried to configure this key as 03 PAG 75 but receive "SCH0358 Input is not PAG trunk group access code.". Putting 7500 did not...

How can i create a 'pause" soft key on 3903/4? "Pause in Dialing String With M3900 Phase III, M3902, M3903, M3904, and M3905 sets support a pause in dialing. This pause is often required when a user dials remote devices, such as answeringmach ines, Interactive Voice Response (IVR) systems, auto...

I have a mailbox for which we no longer wish to accept voicemail and will change the greeting advising callers to send email to a specific email address. When i set up Call Pilot to "block incoming messages" and "disconnect", one receives an Call Pilot internal prompt, just after my personalized...

Presently, when an agent's telephone rings, they can see the skillset on their display, which is fine, but i would like to consolidate a few skillsets into one general skillset called "AdvanceAgentSkills", but the problem is the agent will not know how to answer the call. How could i configure...

Objective; Forward an external call to symposium if there is no answer after 5 rings Meridian Option 11, Symposium CCS version4 My plan was to use the revert number in Call Pilot, and put a CDN which is configured with a script in Symposium. In other words, the call comes in, rings on the...

Meridian Option 11 3903,4 10 digit dialing is there a way to block outgoing calls except <9, 911> unless the user enters 10 or more digits? We are just getting used to needing 10 digits. Presently if you dial <9, 7 digits> the call rings a few times before the operator gives the notification...

meridian option 11 I have programmed several hotlines on a telephone set and would like to identify these, with a descriptive label so the user can tell them apart. They presently show ' Hotline " on the telephone set display. Is this possible?

Meridian option 11, 3903,4,5 10 digit dialing was recently introduced is there a way where we can dial 7 digits and the system would automatically use the defualt area code?

I telnet to the Meridian option 11 switch and do all my configuration, and have been doing this for years. This issue happened once previously and a reboot of the phone system solved this problem. I'd like to know if there is an alternate solution. After i connect to the switch, and push 'enter"...

We have recently installed the Web Client for Symposium. we can print historical reports, but cannont export them. Error message = Invalid Export Type Specifed this error occurs no matter which is selected, ie. Excel, rich text, etc. amd mo matter which report is run. I have read where smtp is...

Would there be any way for the red message waiting light on a 3905 to flash or light to indicate to the agent that there are calls waiting in the queue. I am familiar with DWC and AWC on the display.

We have a Meridian Option11 Branch office in Ireland. I need to map some DID to DN's and not sure of procedure I do have access to the Ireland switch and have been configuring phones there. Main Office is in Canada.

would somone know how to program a "pause soft Key". In this way, one could program a call forward and insert a "pause". this key is described on pg 21 of M3900 series Meridian Digtal Tephones, desc,instal& Admin (Jan 2002)

We are using Meridian Option 11 with Symposium CCS with M3905 telephone sets. When agents 'hang up' the receiver, they remain logged in. In fact, they must push a key to take a call or disconnect. We recently installed some I2004 IP phones in a remote location and when these agents replace the...