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Helpdesk Questions Required To Ask Users
Hi, Can someone give me an exhaustive list of questions to ask a user if he or she cannot logon to the company network. I know how to ultimately reset passwords in User Manager, but I would like to be a bit more curious with my questioning. I've just got a job on a Helpdesk logging calls, but...- Anton36
- Thread
- Replies: 5
- Forum: Microsoft: Windows
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Helpdesk Questions Required To Ask Users
Hi, Can somebody give me an exhaustive list of questions to ask a user if he or she cannot send and / or receive any internal and / or external mail. I've just got a job on a Helpdesk with no previous experience. I'm not receiving any training and it's just a case of having to pick it up as I...- Anton36
- Thread
- Replies: 0
- Forum: Microsoft: Exchange
