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  • Users: rcassick
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  1. rcassick

    Changes to agent skills via CMS

    I have just been part of a CTI installation where I work and we are seeing one issue that is a bit odd. Environment: - Avaya S8500 - AES - Avaya IC 7.1 - Siebel 7 - Avaya AICD connector Problem: When we use CMS to change the skills that an agent has we loose the ability for that agent to use...

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